Customised Customer Support Using a Soft Computing Approach.
S. ShahRajkumar RoyAshutosh TiwariBasim MajeedPublished in: CIMCA/IAWTIC (2005)
Keyphrases
- soft computing
- customer support
- high tech
- computational intelligence
- technical support
- customer service
- fuzzy logic
- intelligent systems
- customer satisfaction
- rough sets
- world wide
- data mining
- hybrid intelligent systems
- soft computing methods
- evolutionary computation
- neural network
- artificial neural networks
- service quality
- call center
- fuzzy sets
- expert systems
- artificial intelligence
- knowledge base
- decision making
- methodological aspects