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A Study on the Service Quality Management Process and Its Realization Strategy for Capturing Customer Value.

Eunjoo KwakByeong-Yun ChangDaniel Wonkyu HongByungdeok Chung
Published in: APNOMS (2008)
Keyphrases
  • quality management
  • genetic algorithm
  • databases
  • neural network
  • information systems
  • data analysis
  • data quality
  • service quality
  • literature review