Impact of ITSM Military Service Quality and Value on Service Trust.
Hanchul WooSangdo LeeJun-Ho HuhSukjae JeongPublished in: J. Multim. Inf. Syst. (2020)
Keyphrases
- service quality
- service providers
- customer satisfaction
- information quality
- internet shopping
- web services
- cloud computing
- customer loyalty
- call center
- user satisfaction
- quality of service
- job satisfaction
- online shopping
- electronic commerce
- incident management
- factors that influence
- competitive advantage
- trust model
- end users
- databases
- decision making
- information systems
- competitive environment
- social networks
- business intelligence
- individual level
- real time