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Extracting Customer Reviews from Online Shopping and Its Perspective on Product Design.
Kieu Que Anh
Yukari Nagai
Le Minh Nguyen
Published in:
Vietnam. J. Comput. Sci. (2019)
Keyphrases
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customer satisfaction
online shopping
product design
customer reviews
service quality
user satisfaction
product development
shopping behavior
web services
low level
automatically extracting