Generalized Erlang Problem for Service Systems with Finite Total Capacity.

Oleg M. Tikhonenko

Published in: Probl. Inf. Transm. (2005)

Keyphrases

service systems
web technologies
service level
service oriented
enterprise systems
decision making
queueing model
call center
web services
finite number
heavy traffic
rapid development
queue length
arrival rate
service times
service selection