Apprentissage d'agents conversationnels pour la gestion de relations clients (Training chatbots for customer relation management).
Benoît FavreFrédéric BéchetGéraldine DamnatiDelphine CharletPublished in: TALN (3) (2017)
Keyphrases
- multi agent
- multi agent systems
- multiagent systems
- decision making
- customer relationship management
- cooperative
- binary relations
- software agents
- intelligent agents
- autonomous agents
- multiple agents
- agent technology
- payment scheme
- electronic commerce
- information systems
- relation algebra
- universal relation
- agent systems
- information management
- project management
- dynamically created
- equivalence relation
- management system
- customer satisfaction
- trust model
- semantic relations
- resource allocation
- mobile agents
- training examples
- training samples
- virtual environment
- training process
- dynamic environments
- incomplete information
- rough sets
- information technology
- customer service
- decision support