Antecedents and consequences of virtual customer co-creation behaviours.
Marta Frasquet-DeltoroMaría-del-Carmen Alarcón-del-AmoCarlota Lorenzo-RomeroPublished in: Internet Res. (2019)
Keyphrases
- customer satisfaction
- electronic commerce
- service quality
- virtual world
- virtual reality
- virtual environment
- customer knowledge
- negative consequences
- creation process
- customer service
- augmented reality
- retail banking
- virtual teams
- knowledge management
- special case
- information systems
- human behaviour
- genetic algorithm
- real world
- data sets
- real time