The Path Travelled from Thinking to Perception: A Comparative Analysis of New Service's Success Drivers Considering the Nature of the KPI.
Ana Isabel Jiménez-ZarcoInés González-GonzálezDavid Castillo-MerinoPublished in: Int. J. Knowl. Soc. Res. (2013)
Keyphrases
- strategic alignment
- service providers
- web services
- service discovery
- information technology
- service quality
- service oriented
- key performance indicators
- shortest path
- public transportation
- business intelligence
- artificial intelligence
- learning systems
- management system
- end users
- road network
- service delivery
- web service composition
- semantic web services
- competitive advantage
- service composition
- data analysis
- information systems