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A Conceputal Framework of Requirements for the Development of E-Learning Offerings from a Product Service System Perspective.
Alexander Bogislav Herzfeldt
Zuzana Kristekova
Michael Schermann
Helmut Krcmar
Published in:
AMCIS (2011)
Keyphrases
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e learning
customer requirements
design principles
knowledge management
product development
multimedia
information technology
probabilistic model
customer service
cost effectiveness