Restoring Justice: The Moderating Role of AI Agent in Consumers' Reactions to Service Recovery.
Yue ChengLingyun QiuChee-Wee TanPublished in: ICIS (2022)
Keyphrases
- artificial intelligence
- multi agent systems
- multi agent
- role model
- intelligent agents
- failure recovery
- web services
- multiagent systems
- decision making
- agent architecture
- autonomous agents
- service oriented
- service providers
- case based reasoning
- intelligent systems
- management system
- dynamic environments
- role assignment
- intelligent behavior
- agent model
- service offerings
- social networks
- product information
- expert systems
- service quality
- service composition
- service discovery
- web service composition
- online shopping
- information systems
- mobile devices
- knowledge representation
- machine learning