Assessing healthcare service quality using routinely collected data: Linking information systems in emergency care.
Harald DormannPatrick Andreas EderHenner GimpelOliver MeindlAsarnusch RashidChristian RegalPublished in: J. Medical Syst. (2020)
Keyphrases
- collected data
- service quality
- information systems
- medical care
- health care
- patient care
- customer satisfaction
- user satisfaction
- collecting data
- home care
- healthcare providers
- health information systems
- data collection
- information quality
- service providers
- information technology
- online shopping
- data sources
- health services
- databases
- call center
- health care services
- competitive advantage
- chronic disease
- decision making
- job satisfaction
- electronic health records
- quality of service
- decision support
- competitive environment
- electronic commerce
- data mining
- database
- business processes
- user interface
- healthcare professionals
- customer loyalty