Creating Self-Adaptive Service Systems with Dysoa.

Ivor Bosloper Johanneke Siljee Jos Nijhuis Dieter K. Hammer

Published in: ECOWS (2005)

Keyphrases

service systems
web technologies
service level
service oriented
queueing model
enterprise systems
stochastic models
arrival rate
social media
probabilistic model
probability distribution
steady state
call center
stochastic processes
heavy traffic
service selection