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Logarithmic laws in service quality perception: where microeconomics meets psychophysics and quality of experience.
Peter Reichl
Bruno Tuffin
Raimund Schatz
Published in:
Telecommun. Syst. (2013)
Keyphrases
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service quality
customer satisfaction
electronic commerce
user satisfaction
information quality
service providers
quality of service
quality management
call center
online shopping
information systems
internet shopping
competitive advantage
social interaction
data model
high quality
website
data mining