Acoustic and linguistic representations for speech continuous emotion recognition in call center conversations.
Manon MacaryMarie TahonYannick EstèveDaniel LuzzatiPublished in: CoRR (2023)
Keyphrases
- emotion recognition
- emotional speech
- call center
- audio visual
- emotion classification
- human computer interaction
- sentiment analysis
- speaker verification
- facial expressions
- service quality
- service level
- acoustic features
- facial images
- information fusion
- smart home
- arrival rate
- natural language processing
- queue length
- emotional state
- syntactic analysis
- natural language
- machine learning
- multi modal
- intelligent systems
- expert systems