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Digital Transformation of Public Service Delivery Processes in a Smart City.
Pavel Sitnikov
Evgeniya Dodonova
Evgeniy Dokov
Anton Ivaschenko
Ivan Efanov
Published in:
IntelliSys (3) (2021)
Keyphrases
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service delivery
smart city
e government
government information
service management
public services
life cycle
end to end
service provision
service integration
public administration
web services
public sector
government services
smart cities
e learning
information systems
mobile phone
peer to peer
knowledge management