Dynamic admission control in a call center with one shared and two dedicated service facilities.
E. Lerzan ÖrmeciPublished in: IEEE Trans. Autom. Control. (2004)
Keyphrases
- admission control
- call center
- end to end
- atm networks
- service differentiation
- quality of service
- service quality
- web server
- production system
- service systems
- resource management
- heavy traffic
- service level
- resource consumption
- arrival rate
- control policy
- databases
- service times
- special case
- queue length
- response time
- web services
- artificial intelligence
- real time