Customer Knowledge Contribution Behavior in Social Shopping Communities.
Ivy L. B. LiuChristy M. K. CheungMatthew K. O. LeePublished in: HICSS (2013)
Keyphrases
- customer knowledge
- knowledge sharing
- social networks
- learning community
- social capital
- knowledge management
- virtual communities
- online communities
- human behavior
- social relationships
- social interaction
- social behavior
- social web
- community members
- behavioral patterns
- collective intelligence
- case study
- online social
- user generated
- small world
- decision making
- information sharing
- social context
- social network analysis
- behavior patterns
- knowledge exchange
- social roles
- social media
- relational databases
- e learning
- social structure
- social groups
- social structures
- real world