Identification and verification of the key methodology elements of measuring digital competences of ICT companies' customers.
Anna SzwajlikPublished in: KES (2021)
Keyphrases
- person identification
- high security
- information and communication technologies
- marketing strategies
- digital resources
- potential customers
- financial services
- customer data
- information systems
- knowledge management
- customer satisfaction
- customer relationship management
- south africa
- information and communications technology