Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth.
Emin BabakusCarol C. BienstockJames R. Van ScotterPublished in: Decis. Sci. (2004)
Keyphrases
- customer satisfaction
- perceived quality
- user satisfaction
- network conditions
- service quality
- information systems
- network traffic
- higher quality
- packet loss
- video quality
- quality of service
- marketing strategies
- quality assessment
- network resources
- video coding
- high quality
- real time
- visual quality
- high frequency
- intrusion detection
- image data
- image quality metrics
- customer data