The Impact of the Human Element in the Information Systems Quality for Decision Making and User Satisfaction.
José Melchor Medina QuinteroJulián Chaparro-PeláezPublished in: J. Comput. Inf. Syst. (2008)
Keyphrases
- user satisfaction
- information systems
- decision making
- information quality
- service quality
- perceived quality
- quality attributes
- user engagement
- perceived usefulness
- customer satisfaction
- objective measures
- user perceptions
- decision makers
- knowledge management
- databases
- support systems
- higher quality
- structural equation modeling
- user behavior
- website