Assessing Public Opinions of Products Through Sentiment Analysis: Product Satisfaction Assessment by Sentiment Analysis.
C. Y. NgKris M. Y. LawAndrew W. H. IpPublished in: J. Organ. End User Comput. (2021)
Keyphrases
- sentiment analysis
- product reviews
- public opinion
- opinion mining
- product features
- customer reviews
- sentiment classification
- text classification
- multi aspect
- sentence level
- text mining
- online reviews
- user generated
- natural language processing
- customer satisfaction
- expert systems
- sentiment words
- social media content
- sentiment lexicon
- social networks
- positive or negative
- knn
- reinforcement learning