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Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model.

Yannis SiskosEvangelos GrigoroudisConstantin ZopounidisOlivier Saurais
Published in: J. Glob. Optim. (1998)
Keyphrases
  • customer satisfaction
  • probabilistic model
  • computational model
  • website
  • real time
  • response time