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Dynamic quality and pricing decisions in customer-intensive service systems with online reviews.

Cui ZhaoYao Zhang
Published in: Int. J. Prod. Res. (2019)
Keyphrases
  • service systems
  • online reviews
  • call center
  • decision making
  • electronic commerce
  • machine learning
  • decision makers
  • service quality
  • sentiment analysis
  • service level
  • arrival rate
  • highly dynamic