A Service Model for the Development of Management Systems for IT-enabled Services.

Nico Ebert Falk Uebernickel Axel Hochstein Walter Brenner

Published in: AMCIS (2007)

Keyphrases

management system
service oriented
web services
service providers
computational model
information services
objective function
mathematical model
case study
high level
probabilistic model
software engineering
service quality
service provision