PRISMA as a quality tool for promoting customer satisfaction in the telecommunications industry.
J. DyeT. van der SchaafPublished in: Reliab. Eng. Syst. Saf. (2002)
Keyphrases
- customer satisfaction
- service quality
- telecommunications industry
- information quality
- user satisfaction
- online shopping
- electronic commerce
- product design
- information systems
- customer service
- web services
- core competence
- real world
- marketing strategies
- customer data
- databases
- internet banking
- service providers
- learning activities
- query processing