A Study of the Impact of Changing Business Processes and the Implementation of Computerised Systems on a Small Business' Customer Relationships - a 2 Year Case Study on a Micro-organisation.
Emma-Jane PhillipsPublished in: UKAIS (2013)
Keyphrases
- business processes
- business process
- business activities
- business applications
- enterprise resource planning
- business environment
- case study
- enterprise systems
- customer relationship management
- process model
- business rules
- enterprise wide
- ws bpel
- competitive advantage
- web services
- business process models
- workflow systems
- business process management
- erp systems
- business partners
- inter organizational
- business transactions
- workflow model
- decision making
- process management
- workflow management systems
- workflow management
- business users
- model driven development
- electronic commerce
- distributed systems
- workflow engine
- real world