Determinants of a sustainable competitive advantage due to an IT-enabled strategy.

Bruce Dehning Theophanis Stratopoulos

Published in: J. Strateg. Inf. Syst. (2003)

Keyphrases

competitive advantage
service quality
business strategy
knowledge management
business processes
customer relationship management
business information
competitive environment
financial services
electronic commerce
quality of service
business environment
market share
strategic advantage