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Contact center: information systems design.

Rui RijoJoão VarajãoRamiro Gonçalves
Published in: J. Intell. Manuf. (2012)
Keyphrases
  • information systems
  • design decisions
  • optimal design
  • building blocks
  • knowledge based systems
  • design process
  • real world
  • metadata
  • website
  • user interface
  • object oriented
  • design space
  • systems development