Electronic service quality of Facebook social commerce and collaborative learning.
Yen-Chun Jim WuJu-Peng ShenChan-Lan ChangPublished in: Comput. Hum. Behav. (2015)
Keyphrases
- service quality
- collaborative learning
- social commerce
- business models
- electronic commerce
- customer satisfaction
- service providers
- social media
- social web
- social networks
- user satisfaction
- cloud computing
- content analysis
- competitive advantage
- learning outcomes
- social networking
- information systems
- quality of service
- learning process
- online social networks
- information quality
- online shopping
- call center
- case study
- real time