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Standardizing delivery processes to support service transformation: A case of a multinational manufacturing firm.
Alice Rondini
Giuditta Pezzotta
Sergio Cavalieri
Mohamed-Zied Ouertani
Fabiana Pirola
Published in:
Comput. Ind. (2018)
Keyphrases
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end users
service management
manufacturing processes
public services
web services
small medium enterprises
concurrent engineering
mission critical
content delivery
service providers
knowledge management
information technology
support systems
production planning
service oriented
case study
decision making