Balancing Relevance and Discovery to Inspire Customers in the IKEA App.

Balázs Tóth Sandhya Sachidanandan Emil S. Jørgensen

Published in: RecSys (2020)

Keyphrases

scientific discovery
service providers
customer satisfaction
knowledge discovery
discovery process
data mining
information retrieval
social networking
data sets
customer service
relevance feedback
customer support