How to Shape a Business Service to Its Customers' Exact Needs: A Hostel in Lisbon.
Hugo Miguel de Brito Silva Moreira FaíscaLeandro Ferreira PereiraPublished in: Int. J. Knowl. Based Organ. (2015)
Keyphrases
- customer service
- service providers
- customer support
- customer satisfaction
- telecommunications industry
- marketing campaigns
- online stores
- business opportunities
- cost efficient
- single server queue
- service management
- online services
- call center
- service delivery
- single server
- service systems
- service quality
- customer behavior
- business processes
- shape model
- customer relationship management
- business partners
- web services
- customer data
- business process
- service rates
- enterprise systems
- electronic commerce
- direct marketing
- business models
- service times
- data mining
- business intelligence
- customer loyalty
- queue size
- heavy traffic
- mission critical
- product information
- mobile services
- end users
- business goals
- software vendors
- queueing model
- customer retention
- purchase decision
- arrival process
- electronic business
- cloud services
- queueing networks
- service discovery
- shape analysis
- markov chain
- decision making