The management paradigm shift: Challenges from element management to service management.

Shervin Erfani Victor B. Lawrence Manu Malek

Published in: Bell Labs Tech. J. (2000)

Keyphrases

service management
paradigm shift
network management
management system
data processing
service delivery
information management
information systems
business management
artificial intelligence
e learning
information technology
association rules
distributed systems
context awareness
workflow management systems