An Unsupervised Approach for Customer Need Assessment in E-commerce: A Case Study of Japanese Customer Reviews.
Máté KovácsDaniil BuryakovVictor V. KryssanovPublished in: CCIOT (2021)
Keyphrases
- customer reviews
- customer satisfaction
- electronic commerce
- service quality
- opinion mining
- online product reviews
- positive or negative
- product features
- user satisfaction
- sentiment analysis
- collaborative filtering
- customer relationship management
- online stores
- opinion words
- artificial intelligence
- user generated content
- information extraction
- social media
- customer preferences