Exploring factors affecting service quality of ERP on cloud: a revelatory case study.
Sumedha ChauhanMahadeo JaiswalPublished in: Int. J. Bus. Inf. Syst. (2015)
Keyphrases
- factors affecting
- service quality
- case study
- information quality
- service providers
- customer satisfaction
- cloud computing
- factors influencing
- electronic commerce
- user satisfaction
- information systems
- key factors
- quality of service
- online shopping
- competitive advantage
- perceived usefulness
- software development
- knowledge management
- data center
- call center
- incident management
- job satisfaction
- statistically significant
- business process
- real world
- real time
- service level agreements
- database