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A study of mobile internet user's service quality perceptions from a user's utilitarian and hedonic value tendency perspectives.
Dan Jong Kim
Yujong Hwang
Published in:
Inf. Syst. Frontiers (2012)
Keyphrases
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service quality
user satisfaction
user interface
user interaction
user acceptance
customer satisfaction
user profiles
user preferences
mobile internet
database
databases
recommender systems
information quality