Strategic planning and customer intelligence in academic libraries.
Reinhold DeckerMichael HöppnerPublished in: Libr. Hi Tech (2006)
Keyphrases
- strategic planning
- digital libraries
- artificial intelligence
- e government
- electronic commerce
- intelligent systems
- customer service
- information processing
- digital collections
- public transportation
- sensory motor
- collective intelligence
- customer behavior
- customer knowledge
- customer satisfaction
- general intelligence
- covering a wide range
- intelligence analysis
- call center
- machine intelligence
- website
- human intelligence
- customer relationship management
- case study
- churn prediction
- decision making
- data mining