A combined fuzzy-SEM evaluation approach to identify the key drivers of the academic library service quality in the digital technology era: An empirical study.
Concetta Manuela La FataToni LupoPublished in: J. Assoc. Inf. Sci. Technol. (2017)
Keyphrases
- service quality
- fuzzy comprehensive evaluation method
- digital technologies
- customer satisfaction
- service providers
- competitive environment
- electronic commerce
- competitive advantage
- evaluation method
- digital media
- learning technologies
- information quality
- quality of service
- information systems
- databases
- online shopping
- evaluation model
- data mining