Corporate Mission and Vision and Customer Knowledge Management for Increasing Competitive Advantages.
Hwanyann SuYichen LinChiuhua LaiPublished in: ICEB (2004)
Keyphrases
- knowledge management
- competitive advantage
- market competition
- customer relationship management
- competitive environment
- case study
- information technology
- business information
- knowledge engineering
- marketing strategies
- knowledge sharing
- online retailers
- web based learning
- real time
- information systems
- computer vision
- vision system
- competitive intelligence
- business strategy
- business world
- financial services
- decision support
- knowledge management systems
- strategic advantage
- business environment
- business intelligence
- software engineering
- decision making
- data mining
- human capital
- business processes
- e government
- market share
- service quality
- customer data
- economic growth
- relational databases