The Cyber-Aspects of Virtual Communities: Free Downloader Ethics, Cognition, and Perceived Service Quality.
Chin-Feng LinPublished in: Cyberpsychology Behav. Soc. Netw. (2008)
Keyphrases
- service quality
- virtual communities
- user satisfaction
- positive effects
- customer satisfaction
- internet shopping
- information quality
- information systems
- service providers
- electronic commerce
- social networks
- social issues
- trust and reputation systems
- virtual world
- competitive advantage
- technology acceptance
- online shopping
- information sharing
- quality of service
- social aspects
- online communities
- trust management
- computer self efficacy
- community members
- competitive environment
- decision making
- database
- factors affecting
- high tech