Call center performance measurement using intuitionistic fuzzy sets.
Basar ÖztaysiSezi Çevik OnarCengiz KahramanMuharrem GokPublished in: J. Enterp. Inf. Manag. (2020)
Keyphrases
- call center
- intuitionistic fuzzy sets
- intuitionistic fuzzy
- service level
- fuzzy sets
- correlation coefficient
- multi criteria
- interval valued
- service quality
- fuzzy set theory
- arrival rate
- fuzzy measures
- group decision making
- information retrieval
- fuzzy numbers
- databases
- fuzzy clustering
- fuzzy logic
- reinforcement learning