After-Sales Services: Technology Management and Beyond.
Nouha TaifiPublished in: J. Inf. Knowl. Manag. (2014)
Keyphrases
- service platform
- business managers
- lifecycle management
- radio frequency identification rfid
- configuration management
- data processing
- information management
- seamless integration
- information society
- service management
- enterprise data
- customer support
- content management
- web services
- service delivery
- customer service
- key technologies
- web technologies
- telecommunications networks
- network management
- business continuity
- case study
- data management
- service oriented
- service providers
- mass storage
- public organizations
- information systems
- networking technologies
- end users
- management system
- value added services
- information services
- ubiquitous computing
- enterprise systems
- service oriented architecture
- internet services
- high tech
- virtual organization
- enterprise wide
- computing infrastructure
- network infrastructure
- software as a service
- enabling technologies
- public services