Complete characterisation of the customer delay in a queueing system with batch arrivals and batch service.
Dieter ClaeysKoenraad LaevensJoris WalraevensHerwig BruneelPublished in: Math. Methods Oper. Res. (2010)
Keyphrases
- arrival processes
- queue length
- service times
- service requirements
- single server
- steady state
- queueing model
- processor sharing
- queue size
- markovian arrival process
- arrival process
- heavy traffic
- finite buffer
- state dependent
- single server queue
- arrival rate
- queueing networks
- loss probability
- queueing systems
- traffic intensity
- web services
- end users
- batch mode
- fluid model
- service systems
- call center
- customer satisfaction
- processor sharing queue
- neural network
- waiting times
- information services
- service oriented
- electronic commerce
- response time
- service rates
- management system
- web service composition
- batch processing
- scheduling policies
- customer service