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A business-driven IT services improvement model.

Alberto Sampaio LimaJosé Neuman de SouzaArthur de Castro CalladoJ. Augusto OliveiraJacques Philippe SauvéAntão Moura
Published in: Integrated Network Management (2011)
Keyphrases
  • high level
  • computational model
  • decision making
  • management system
  • statistical model
  • conceptual model
  • objective function
  • probability distribution
  • decision makers
  • electronic commerce
  • formal model