Modeling bursts in the arrival Process to an Emergency Call Center.

Pierre L'Ecuyer Klas Gustavsson Leif Olsson

Published in: WSC (2018)

Keyphrases

call center
arrival process
arrival rate
queueing model
service times
fluid model
heavy traffic
steady state
service level
queue length
asymptotically optimal
service quality
intelligent systems
decision making
queueing systems
machine learning
queueing networks
poisson process