Improving Hotel Customer Sentiment Prediction by Fusing Review Titles and Contents.

Xuan Thang Tran Dai Tho Dang Ngoc Thanh Nguyen

Published in: ACIIDS (2) (2023)

Keyphrases

prediction accuracy
sentiment analysis
churn prediction
online reviews
customer satisfaction
product reviews
customer reviews
prediction algorithm
metadata
sentiment classification
opinion mining
database
customer behavior
sentiment lexicon
opinion summarization
information retrieval
data sets