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Automated Quality Monitoring in the Call Center with ASR and Maximum Entropy.
Geoffrey Zweig
Olivier Siohan
George Saon
Bhuvana Ramabhadran
Daniel Povey
Lidia Mangu
Brian Kingsbury
Published in:
ICASSP (1) (2006)
Keyphrases
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maximum entropy
call center
maximum entropy principle
service quality
markov models
principle of maximum entropy
maximum entropy model
transformation based learning
minimum cross entropy
real time
class conditional
service level
iterative scaling
conditional random fields
pairwise
cooperative
machine learning