How do Consumer Personality Traits Affect their Perceptions and Evaluations of Service Quality?
Xiucheng FanYanyan DuPublished in: ICSS (2010)
Keyphrases
- service quality
- personality traits
- online shopping
- electronic commerce
- affective states
- customer satisfaction
- technology acceptance
- internet shopping
- service providers
- subjective norm
- information systems
- learning styles
- user satisfaction
- competitive advantage
- quality of service
- user acceptance
- personality types
- incident management
- information quality
- individual differences
- competitive environment
- multi party
- multi modal
- database systems
- website
- job satisfaction
- tutoring system
- statistically significant
- end users