Influences of Indian postal service quality factors on customer satisfaction amidst Covid-19 pandemic: an empirical study.
Vadivel Sengazhani MurugesanKirubaharan BoobalanPublished in: Int. J. Syst. Assur. Eng. Manag. (2024)
Keyphrases
- service quality
- customer satisfaction
- online shopping
- electronic commerce
- service providers
- user satisfaction
- competitive advantage
- customer retention
- quality of service
- customer service
- factors affecting
- technology acceptance
- information quality
- customer data
- factors influencing
- factors that affect
- information systems
- subjective norm
- call center
- marketing strategies
- key factors
- product design
- factors that influence
- competitive environment
- evaluation method
- incident management
- job satisfaction
- customer support
- database