Rebuilding Post-Violation Trust in B2C Electronic Commerce.
Qinyu LiaoXin (Robert) LuoAnil GurungPublished in: J. Organ. End User Comput. (2009)
Keyphrases
- electronic commerce
- electronic transactions
- electronic marketplaces
- brokerage services
- online banking
- trust model
- service quality
- negotiation protocol
- internet auctions
- small and medium sized enterprises
- agent mediated
- reputation mechanisms
- trust relationships
- cooperative
- mobile commerce
- business transactions
- agent technology
- transaction cost economics
- web based systems
- automated negotiation
- social capital
- business models
- multi agent systems